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Terms and conditions

Terms and conditions

These are the legal terms and conditions under which we provide you with the products ("Products") listed on the website www.valevro.com ("our website"). Please read these terms and conditions carefully before ordering products from our website.

Your use of our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

1. Information about us

www.valevro.com is operated by LOEZ BY SNT SRL (hereinafter referred to as "VALEVRO"), having its registered office in IASI, FUNDAC ONISIFOR GHIBU, with order number in the Trade Register J22/2174/2024, unique tax registration code 50313047. LOEZ BY SNT SRL is the administrator of the domain www.valevro.com and its subdomains, hereinafter referred to as the site.

2. Terms and definitions

In the context of this document, the following terms will have the meanings mentioned below, if the context does not indicate otherwise.
VALEVRO– is the commercial name of LOEZ BY SNT SRL
Conditions – means these terms and conditions;
Seller – VALEVRO
Buyer – person (natural or legal) who buys
Customer - any person who enters our website and registers on the website www.valevro.com
User - any person who enters our website, even if they register or not on the website www.valevro.com
Contract – means the contract incorporating these Terms which is formed when you place an order and we confirm acceptance of the order;
Place order – means an order placed by you through this website for one or more Products;
Personal Information – means all information and any information provided by you in an order or when you register in any part of this website to enter your name, address, no. Telephone, email address;
Product - means any product displayed on this website
"We / our" - means LOEZ BY SNT SRL (hereinafter referred to as "VALEVRO"), sole operator of the website www.valevro.com
Site – means www.valevro.com and/or any other URL managed by us;
"You/your/your" – means a user of this website;
Account – an account is a location on the website used to store a username, password and email address. An account allows the user to order products and place the order. Also, creating an account stores the history related to the user's invoices, placed orders, pending orders or completed orders.

3. Access and use of the website

3.1 Users must use the site only in accordance with these Terms and any applicable law;
3.2 Must not (or attempt to):
a) to interfere or disrupt the website, servers or networks hosting the Website;
b) use data mining, robots, or similar data collection and extraction tools from the site;
c) interfere with the security or other features of the Site.
3.3 Website users may choose to create a customer account;
3.4 Customers agree to:
a) to provide real, accurate, current information at the time of their order and, in particular, not to use false names or addresses or names or addresses without authorization;
b) keep the information provided up to date to ensure the accuracy of the service.
3.5 To place orders using an account, you must be at least 18 years of age and have the capacity to enter into a legally binding agreement with us. If you are under 18, you can only place an order with the involvement of a parent or guardian – we do not sell products for purchase by children;
3.6 You are solely responsible for the activity that occurs on your account (including orders placed through your account) and you must keep your account password secure. We are not responsible for any unauthorized activity on your account, including if you fail to keep your account login information secure. We may detect fraudulent, abusive or illegal activities and may address the relevant legal authorities
3.7 You must not use another person's account without our permission and/or that person's express permission. If you suspect or become aware of any unauthorized use of your account or that your password is no longer secure, please contact customer service immediately and take immediate steps to ensure the security of your account (including by changing your password);
3.8 You must not register more than one account;
3.9 We do not guarantee that the website will be available at all times and without interruption and we make no guarantees in relation to the content of any other website linked to or from our website;
3.10 In case of violation of these provisions, VALEVRO may suspend or terminate a customer's access to VALEVRO services;
3.11 When a customer adds information to their customer account, they claim that they are the rightful owner of the information provided or are properly authorized to make it public, and that they are able to accept these terms.

4. Copyright and intellectual property

4.1 The Website and the content on the Website including text, presentations, illustrations, photographs, graphics and HTML codes are subject to copyright, trade marks and other intellectual property rights. These rights are owned or licensed by LOEZ BY SNT SRL, operator of www.valevro.com.
4.2 You must not reproduce, transmit, communicate, distribute, sell, modify, publish or otherwise use any material from the site, including photo, audio and video extracts.
4.3. Any person, entity, or group that does so without being able to prove the express consent of the copyright holder will incur penalties for copyright infringement in accordance with applicable law.
4.4. All courses materials, including videos, documents, and templates, are the intellectual property of VALEVRO. They are for personal educational use only and may not be copied, shared, or resold. 

5. Orders

5.1 After you have placed your order, you should receive an email from us acknowledging that we have received your order (but please contact us if you do not receive this email). 
5.2 In case of digital products, right after purchasing, you will be directed to a confirmation page where you can download the files. You will also receive an email with a link to download your files. You can also download them at any time from your account on the site. The validity of the links never expires.
5.3. In case of physical products (shoe lasts and other tools and materials) I will ship items in 2-6 days after payment has been received. Delivery times varying by country (usually 6-10 days).
5.4. In case of courses after you have enrolled, you'll have instant access. If you claim the kits of your course shipping will be arranged within 1-2 business days, with estimated delivery times varying by country (usually 6-10 days).

6. Price and payment

6.1 The price paid for the products will be as shown on our website
6.2 We may change the prices on our website at any time without notice, but the changes will not affect orders we have already accepted. 
6.3 We accept payment by debit card and/or credit card. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro.
6.4 If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply to each voucher code. We reserve the right to refuse to accept any voucher code that is invalid for your order or has expired.

7. Return and refund

7.1 In case of digital patterns because these are digital products and once purchased you have access to them at any time, these products cannot be returned. But if you have any problem related to patterns or files, please let us know and we will fix any issue.
7.2 In case of physical products (shoe lasts and other tools and materials)  you have 14 days to return it. Exception from the possibility of return with the refund of money is made by personalized products, the return or exchange with another product being possible only if the products have obvious manufacturing defects.
VALEVRO guarantees a full refund, provided that all items are returned in their original condition. This means that items should not be damaged, soiled, washed, altered or worn (other than trying the item on) and any tags or packaging should be intact, otherwise they will not be refunded and sent to you back. VALEVRO has the right to determine the condition of the returned item and decide the refund.

For the return, you can use any courier you want, but the cost of transport is your responsibility. The exception is the case where (the cost of transport will not be refunded):
a) the article is received from us with a defect;
b) the item received does not correspond to the contract or the order you placed.

To return a physical product, please complete the following steps:
- Fill in all the data from the Return Form that you can find HERE;
- After sending the above form, we will send you all the return data by email (address, name, phone)
– Immediately after processing the return, your refund will be visible in your bank account, specified in the Return Form, within 14 days, but usually much faster.

7.3 Courses Refund Policy - We want you to feel confident in your purchase. Below are the terms and conditions for requesting a course refund:

A. 7-Day Refund Window

  • You may request a full refund within 7 days of purchase.
  • If you’ve claimed the kits, the course will no longer be refundable, even if you're still within the 7-day period. I recommend you take a look at the course lessons first to make sure it’s the right fit for you!

B. After the 7-Day Refund Period

  • If the 7-day refund period has expired, a refund is no longer available.
  • However, if after the 7-day refund period you haven't claimed the kits, you qualify for a 10% refund or you can still claim your kits.

C. Refund Process

  • To request a refund, contact us via email with your order details : office@valevro.com
  • Approved refunds will be processed within 7-10 business days to your original payment method.

8. Limitation of liability

8.1 Notwithstanding any other provision in the terms, nothing in these terms will affect or limit your consumer rights under law;
8.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and are not responsible for the security or privacy of the Website and any information you provide. You must bear the risk associated with using the Internet;
8.3 Although we will try to ensure that the material included on the Website is accurate, reputable and of high quality, we cannot accept responsibility if it is not. We will not be responsible for any errors or omissions or for the results obtained from the use of this information or for any technical problems you may experience with the site. If we are made aware of inaccuracies in material on the website, we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liability in relation to the following:
• incompatibility of the Website with any of your equipment, software or telecommunications connections;
• technical problems, including website errors or interruptions;
• inadequacy, reliability or inaccuracy of the site;
• failure to comply with website requirements.
8.4 To the maximum extent permitted by applicable law, you agree that we shall not be liable to you or any third party for any consequential or incidental damages (both of which include, without limitation, pure economic loss, loss of profit, loss of business, loss of savings anticipated, wasted expenses, loss of privacy and loss of data) or any other indirect, special or punitive damages arising out of or related to the Website.

9. Acceptance of Terms:

9.1 By purchasing a course or product, you acknowledge and agree to these Terms and Conditions, including the refund policy and shipping costs for the kits.

10. Observations

10.1 Nothing in these terms and conditions will restrict or limit your legal consumer rights.